WSDOT waives thousands of toll penalties, fees
Jan 7, 2016, 11:06 PM | Updated: May 7, 2016, 11:07 pm
The Washington State Department of Transportation has waived over 30,000 civil penalties and fees for Puget Sound drivers on all state toll roads since the penalty reduction program went into effect in July 2015.
According to officials, “we’ve dismissed more than $11.5 million in civil penalties and late fees.”
If you have a toll bill and don’t pay it, it will become a Notice of Civil Penalty of $40 per toll trip.
This past summer, WSDOT introduced a new customer service policy offering first-time forgiveness of penalties. If it is your first time getting a civil penalty for unpaid tolls, you can request a one-time waiver of all unpaid late fees and penalties as long as you pay the original tolls.
What should you do if you see a civil penalty?
Pay your bill at by mail or over the phone. Open a Good To Go! account to pay a lower toll rate and avoid future bills in the mail.
WSDOT says most penalties can now be removed by the first customer service representative you speak with, and you can dispute any part of the toll bill that you feel you are not responsible for due to mitigating circumstances.
Drivers can call 1-866-936-8246 or visit one of the customer centers in Bellevue, the University District or Gig Harbor to request that your civil penalty be waived. Yes, you will have to wait to get this done. According to officials, wait times are the shortest on Thursday, Friday, and Saturday mornings.
