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Well, this is embarrassing. The highly-celebrated, new online system to manage permits, licenses, and complaints in Seattle went live Monday. But there鈥檚 a problem: it still doesn鈥檛 work.

鈥淥ur new system is 100 percent electronic, which means that customers will submit applications and plans via the Seattle Services Portal,鈥� the Seattle Department of Construction & Inspections proudly .

Yeah, well鈥�

鈥淚 tried to upload information for a permit, [but] wasn’t able to,鈥� an architect explained, 鈥渟o [I] cannot apply for a permit through DCI. Was told everyone else is having the same issue and that 鈥業T is working on it.鈥欌��

I have confirmed the system is having trouble handling document uploads. If you call their main number, you鈥檙e told that they鈥檙e aware of the problem.

All of Seattle鈥檚 permitting, licensing, inspections, and complaints functions were supposed to be available via this new system, which means this error has cost much in lost time, stalling work on new and current business.

Indeed, one architect alerted me via a source that he needs to upload documents for a construction permit to work on a project this week and is now wondering if he鈥檒l be able to work on the project. Another local businessman who has work that needs to be done, told me 鈥淚 had one of my team [members] at the city this morning and it is chaos.鈥�

As of now, there鈥檚 no timeline on a fix that鈥檚 being shared to permit seekers and the longer this new system is down, the more significant impact this has on people鈥檚 businesses. You鈥檇 think that prior to going live with the system, they鈥檇 actually make sure it works, but I guess we鈥檙e a bit too demanding.