成人X站

SEATTLE 鈥� Many fans spent hundreds of dollars to watch rising music star Laufey perform in Seattle, but after months of waiting, what was supposed to be a special night turned into a nightmare.

Fans told 成人X站 7 News that hundreds of people were turned away at the front door of Paramount Theatre after being told they had purchased 鈥� what they initially believed to be legitimate 鈥� fake tickets through common secondary-seller websites.

Cathy Mallick purchased tickets back in December as a Christmas present for her daughter.

鈥淲e鈥檙e not inexperienced ticket buyers, and we got tricked,鈥� she said.

: Hundreds of fans – who purchased tickets on StubHub & Vivid Seats to watch Laufey – were turned away at the Paramount Theatre Tuesday after Paramount told them their tickets were fake. Why one victim believes other families could be at risk at 5.

鈥� Louie Tran (@louie_tran)

Mallick said she purchased two tickets on StubHub for more than $400 on Dec. 8.

She dropped off her daughter at the Paramount Theatre in downtown Seattle to wait in line, however, her daughter texted her shortly after.

鈥淭hey texted me and said, 鈥楬ey mom, the tickets don鈥檛 work,鈥欌�� she said.

Mallick returned to the venue and spoke with the box office.

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鈥淒on鈥檛 worry about it. It鈥檚 StubHub. They鈥檙e legit. I have the tickets. 100% guaranteed,鈥� she described what she had told her daughter. 鈥淲e bought them on StubHub. I transferred from my StubHub account to my daughter鈥檚 StubHub account. It worked fine. It showed up with the little scanner thing that goes across the bar code. Looks totally legit.鈥�

However, they weren鈥檛 legitimate. They were fake tickets.

鈥淭hey (Paramount) told me if it wasn鈥檛 Ticketmaster, they鈥檙e not real,鈥� Mallick said.

鈥淭hose tickets were scanned 20 minutes ago,鈥� she described what Paramount told her.

Mallick said, 鈥淭hey (StubHub) sent me a survey while we were getting kicked out of the theater saying how was your experience with StubHub?鈥�

And Mallick wasn鈥檛 the only victim.

鈥淭hey (Paramount) said 280 people were turned away tonight,鈥� she told 成人X站 7 News.

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鈥淣ow I feel like I don鈥檛 know what to trust because that was so legit. Everything along the way was StubHub, and there was no question. There was no flag.鈥� She added, 鈥淗ow can we trust any reseller again. How do we check that it鈥檚 real?鈥�

JoJo Santor also purchased tickets last December through StubHub to surprise his 14-year-old daughter, he said.

鈥淲e were a little bit in denial or shocked,鈥� he said. 鈥淚t was the first time that I experienced it with my daughter and in my entire lifetime.鈥�

鈥淚 trust StubHub. I鈥檝e been using that for quite a while. And never had this experience at all and I was really surprised about what had happened last night. It鈥檚 crazy,鈥� he added.

Santor said he plans to reach out to StubHub and hopes to receive a full refund.

Mallick told 成人X站 7 News that she has already reached out to StubHub about her tickets, and she鈥檚 currently waiting for an email response.

Mallick said her family lost hundreds of dollars, in addition to the tickets, after they had purchased food, gas, and clothes for the event.

鈥淚 feel like they should do better than whole because we pushed out money for the outfit, the experience, the whole dinner, all of that and then just the disappointment,鈥� she said.

SEATTLE THEATRE GROUP

成人X站 7 News spoke with , which owns and operates the Paramount Theatre, to learn more about the alleged incident.

鈥淲e only heard about it at the time of the performance,鈥� said Alvin Henry, chief marketing and communications officer for STG.

Henry said more than 200 fans were impacted Tuesday night.

STG does not work with secondary sellers, he added.

鈥淲hat happened last night was basically fraud,鈥� he said. 鈥淭hese secondary parties or vendors or scalpers provided tickets that were not valid tickets. We do not work with StubHub. StubHub is a secondary market.鈥�

Henry said a number of fans impacted told them they had also purchased their tickets from other secondary-seller websites, including Vivid Seats.

This is a growing issue, he stressed to 成人X站 7 News, and urged that changes at the state and federal level are needed.

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鈥淭hat鈥檚 why we need strong legislation at the federal and the state level so that we can protect the consumer from situations like this,鈥� he said.

鈥淭hey (people impacted) need to go back to StubHub or the secondary party and say these were fraud. I was not admitted to the performance or take it up specifically with the credit card company and challenge the charge,鈥� he added.

Tickets for Tuesday鈥檚 show were available to the public on December 8, but were sold out that afternoon, Henry said.

SECONDARY-SELLER WEBSITES

成人X站 7 News checked out websites, including StubHub, and saw that hundreds of tickets are still being sold for the same artist later in the week. The website also indicates to customers that the company is backing every order and people can buy or sell tickets at 100% confidence.

We reached out to StubHub and Vivid Seats to understand if they will reimburse customers impacted, what measures they have in place to validate tickets before it hits the market, and their response.

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A spokesperson for Vivid Seats shared the following statement:

We are aware of the issue with a small number of fans whose expectations we were unable to meet. All of our tickets are backed by our 100% Buyer Guarantee and fans who were unable to attend a performance received a full refund, in addition to receiving a credit. In these rare instances, where our sellers are unable to meet the customer鈥檚 needs, the customer receives a full refund, and we are taking steps with the relevant sellers to prevent it from happening again.鈥�

We are still waiting to hear back from StubHub.

成人X站 7 News also reached out to the Attorney General鈥檚 Office to see if the state is seeing similar incidents recently and in years past. We鈥檙e still waiting to hear back.

We also reached out to Laufey鈥檚 team to see if they are aware of the situation. We鈥檙e still waiting to hear back.