LIFESTYLE

Why are more shoppers struggling to repay ‘buy now, pay later’ loans?

May 21, 2025, 1:30 PM

FILE - People shop for shoes in a Nike store on Nov. 25, 2022, in New York. (AP Photo/Julia Nikhins...

FILE - People shop for shoes in a Nike store on Nov. 25, 2022, in New York. (AP Photo/Julia Nikhinson, File)
Credit: ASSOCIATED PRESS

(AP Photo/Julia Nikhinson, File)

NEW YORK (AP) — More Klarna customers are having trouble repaying their “buy now, pay later” loans, the short-term lender said this week. The disclosure corresponded with reports by lending platforms Bankrate and LendingTree, which cited an increasing share of all “buy now, pay later” users saying they had fallen behind on payments.

The late or missed installments are a sign of faltering financial health among a segment of the US population, some analysts say, as the nation’s total consumer debt rises to a record $18.2 trillion and the Trump administration moves to collect on federal student loans.

Shoppers who opt to finance purchases through BNPL services tend to be younger than the average consumer, and a last year said Black and Hispanic women were especially likely to use the plans, which customers of all income levels are increasingly adopting.

“While BNPL provides credit to financially vulnerable consumers, these same consumers may be overextending themselves,” the authors of the Federal Reserve study wrote. “This concern is consistent with previous research that has shown consumers spend more when BNPL is offered when checking out and that BNPL use leads to an increase in overdraft fees and credit card interest payments and fees.”

As Klarna grows its user base and revenue, the Swedish company said its first-quarter consumer credit losses rose 17% compared to the January-March period of last year, to $136 million.

A company spokesperson said in a statement that the increase largely reflected the higher number of loans Klarna made year over year. The percentage of its loans at a global level that went unpaid in the first quarter grew from 0.51% in 2024 to 0.54% this year, and the company sees “no sign of a weakened U.S. consumer,” he said.

More consumers are using ‘buy now, pay later’ plans

Buy now, pay later plans generally let consumers split payments for purchases into four or fewer installments, often with a down payment at checkout. The loans are typically marketed as zero-interest, and most require no credit check or a soft credit check.

BNPL providers promote the plans as a safer alternative to traditional credit cards when interest rates are high. The popularity of the deferred payment plans, and the expanding ways customers can use them, have also sparked public attention.

When Klarna announced a partnership with DoorDash in March, the news led to online comments about Americans taking out loans to buy takeout food. Similar skepticism emerged when Billboard revealed that more than half of Coachella attendees used installment plans to finance their tickets to the music festival.

An April report from LendingTree said about four in ten users of buy now, pay later plans said they had made late payments in the past year, up from one in three last year. According to a May report from Bankrate, about one in four users of the loans chose them because they were easier to get than traditional credit cards.

The six largest BNPL providers — Affirm, Afterpay, Klarna, PayPal, Sezzle, and Zip — originated about 277.3 million loans for $33.8 billion in merchandise in 2022, or an amount equal to about 1% of credit card spending that year, according to the Consumer Financial Protection Bureau.

An industry that is coming under less regulatory scrutiny

The federal agency said this month it did not intend to enforce a Biden-era regulation that was designed to put more boundaries around the fintech lenders.

The rule treated buy now, pay later loans like traditional credit cards under the Truth In Lending Act, requiring disclosures, refund processing, a formal dispute process and other protections.

The regulation, which took effect last year, also prevented borrowers from being forced into automatic payments or charged with multiple fees for the same missed payment.

The Trump administration said its non-enforcement decision came “in the interest of focusing resources on supporting hard-working American taxpayers” and that it would “instead keep its enforcement and supervision resources focused on pressing threats to consumers, particularly servicemen and veterans.”

Consumer advocates maintain that without federal oversight, customers seeking refunds or in search of clear information about BNPL fee structures and interest rates will have less legal recourse.

There are risks to taking out installment loans

Industry watchers point to consumers taking out loans they can’t afford to pay back as a top risk of BNPL use. Without credit bureaus keeping track of the new form of credit, there are fewer safeguards and less oversight.

Justine Farrell, chair of the marketing department at the University of San Diego’s Knauss School of Business, said that when consumers aren’t able to make loan payments on time, it worsens the economic stress they’re already experiencing.

“Consumers’ financial positions feel more spread thin than they have in a long time,” said Farrell, who studies consumer behavior and BNPL services. “The cost of food is continuing to go up, on top of rent and other goods … so consumers are taking advantage of the ability to pay for items later.”

The Consumer Federation of America and other watchdog organizations have expressed concern about the rollback of BNPL regulation as the use of the loans continues to rise.

“By taking a head-in-the-sand approach to the new universe of fintech loans, the new CFPB is once again favoring Big Tech at the expense of everyday people,” said Adam Rust, director of financial services at the Consumer Federation of America.

___

The Associated Press receives support from Charles Schwab Foundation for educational and explanatory reporting to improve financial literacy. The independent foundation is separate from Charles Schwab and Co. Inc. The AP is solely responsible for its journalism.

Lifestyle

FILE - The Philadelphia Inquirer and Daily News building in Philadelphia is shown in a file photo f...

Associated Press

Fictional fiction: A newspaper’s summer book list recommends nonexistent books. Blame AI

NEW YORK (AP) — The recommended reading list contained some works of fiction. It also contained some works that were, in fact, actually fictional. The content distributor King Features says it has fired a writer who used artificial intelligence to produce a story on summer reading suggestions that contained books that didn’t exist. The list […]

16 hours ago

FILE - People shop for shoes in a Nike store on Nov. 25, 2022, in New York. (AP Photo/Julia Nikhins...

Associated Press

Why are more shoppers struggling to repay ‘buy now, pay later’ loans?

NEW YORK (AP) — More Klarna customers are having trouble repaying their “buy now, pay later” loans, the short-term lender said this week. The disclosure corresponded with reports by lending platforms Bankrate and LendingTree, which cited an increasing share of all “buy now, pay later” users saying they had fallen behind on payments. The late […]

17 hours ago

FILE - A member of the Army visits Section 60 of Arlington National Cemetery, in Arlington, Va., Mo...

Associated Press

What is Memorial Day and how has it evolved from its Civil War origins?

NORFOLK, Va. (AP) — Memorial Day is a U.S. holiday that’s supposed to be about mourning the nation’s fallen service members, but it’s come to anchor the unofficial start of summer and a long weekend of travel and discounts on anything from mattresses to lawn mowers. Iraq War veteran Edmundo Eugenio Martinez Jr. said the […]

19 hours ago

Chef Jose Andres attends City Harvest Presents The 2025 Gala: Carnaval at Cipriani 42nd Street on T...

Associated Press

‘Money does no good in a bank’: World Central Kitchen’s Jose Andres urges donors to give more

José Andrés remembers when he went to Haiti after the devastating 2010 earthquake that the government estimates killed more than 300,000 people. “We began cooking in the streets, you know?” said the James Beard award-winning Spanish chef, whose group operates more than 40 restaurants around the world. “I’m feeding people after an earthquake so there […]

2 days ago

FILE - Handler Willy Santiago competes with Afghan Hound Zaida during breed group judging at the 14...

Associated Press

Westminster Kennel Club sets plans for its 150th dog show next year

NEW YORK (AP) — It’s still just 21 in dog years. But the Westminster Kennel Club is gearing up for its 150th annual dog show next year and announced plans Tuesday for the milestone event, expected to draw about 3,000 champion dogs. It’s slated to start Jan. 31 with agility and other canine sports, including […]

2 days ago

A Chicago Sun-Times newspaper front page shows "DA POPE!" at a grocery store in Mount Prospect, Ill...

Associated Press

There’s an American pope, and he’s just like us. At least, we really, really want him to be

WASHINGTON (AP) — By the middle of last week, it became clear that something odd was happening. It was about the time that the fake video started circulating about the woman purporting to recount the “situationship” she’d had with Robert Prevost, the new American pope, decades ago when he was just another guy from Chicago. […]

3 days ago

Why are more shoppers struggling to repay ‘buy now, pay later’ loans?